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Home | Wedding Stationery | FAQs
Frequently Asked Questions
When should I start the design process and how long does it take?
Can I purchase samples?
Do you offer a custom design service?
How long does it take to receive the first proof?
Once I have received the first draft how many rounds of changes can I make to it?
What about errors in the design?
I found a design I love elsewhere, can you replicate it for me?
Can you colour match?
Will my invitations come folded and assembled?
Can I have one of your designs but in a different colour?
Are your designs professionally printed?
Can you address the envelopes?
How are the goods shipped to me?
Is postage and packaging included in the prices on your website?
What happens if my product is lost or damaged in transit?
I've changed my mind and I need to cancel my order?
I didn't order enough, can I buy more at the same price?
Why is 25 the minimum I can order? Can I order less than the minimum?
Can you print my guests names on my invitations and place cards?
Where are you located?
When should I start the design process and how long does it take?
Allow at least one month for template designs and two months for custom designs. This will allow time for design changes and production. Urgent orders are possible, please contact us.  back to top

Can I purchase samples?
Samples of all the wedding stationery designs featured on our website are available at a cost of $10 per design plus postage and handling. Just tell us which designs you wish to receive in the 'additional information' window of the check out. If you choose to use Dizzy Wizzy Design this cost will be deducted from your final bill.  back to top

Do you offer a custom design service?
Yes, we love the challenge of creating invitations to suit your unique style. Visit the custom design page within this website for all the details or email us with your requirements.  back to top

How long does it take to receive the first proof?
Within five working days of receiving your order you will receive your electronic proof, once the final proof is signed off, you'll receive your order within two to three weeks.   back to top

Once I have received the first draft how many rounds of changes can I make to it?
For the template design stationery range you will receive two proofs included in the cost. For custom designs, up to four rounds of changes prior to signing off your final proof. Any additional rounds of changes will incur a fee of $55 AUD per change.  back to top

What about errors in the design?
If the error was on the proof you signed off, your design will be reprinted at your expense. It is your responsibility to ensure all text is correct at time of printing. We suggest you have friend or family member proof-read your design before signing off.  back to top

I found a design I love elsewhere, can you replicate it for me?
Whilst we encourage you to show us the styles you like we do not duplicate another designer's work. Dizzy Wizzy Design prides itself on creating unique designs just for you. However, if you like some of our existing designs we can tweak them to create your one of a kind design.  back to top

Can you colour match?
Yes we will do our best. We will do our best to match the colour if you supply a swatch of the fabric. Better still if you have the Pantone® colour of the fabric. Email Dizzy Wizzy Design and we will discuss the details.  back to top

Will my invitations come folded and assembled?
All your stationery will be scored and ready for you to fold, place in the envelope and mail. Don't worry you won't need to be an origami expert to put them together.  back to top

Can I have one of your designs but in a different colour?
Short answer is yes, however some designs and colours attract a custom colour fee, this will depend on the work involved and if we need to run new proofs with our printer. Not all colours are available however, so please contact us to discuss your requirements and a custom design quote.  back to top

Are your designs professionally printed?
Yes. All of our designs are printed on a Indigo digital press. Not a colour photocopier or home printer in sight.  back to top

Can you address the envelopes?
Yes, but there is an additional cost.  back to top

How are the goods shipped to me?
Within Australia, Dizzy Wizzy Design uses Australia Post® to deliver your purchases. All overseas deliveries are by international courier. Please ensure that the address you supply for delivery is one where someone is available during the day to sign for the goods. Our international couriers will allow you to track the progress of your delivery over the internet.  back to top

Is postage and packaging included in the prices on your website?
Postage and packaging is in addition to the costs stated, these costs are added in the cart process.  back to top

What happens if my product is lost or damaged in transit?
Dizzy Wizzy Design stationery is carefully packed to ensure your order reaches you in perfect condition. Therefore Dizzy Wizzy Design cannot be held liable for any damage whatsoever caused by third parties. We insure all goods sent so that, in the rare circumstances that they are misplaced during transit, they can be reprinted and sent to you at no additional cost (subject to the third party delivery company's insurance policies).  back to top

I've changed my mind and I need to cancel my order?
If we haven't commenced work on your design, you will receive a full refund. If your design is almost complete and has not gone into production, you will lose 25% of your order to cover design & administration fees. However, if your design is in production, then you will not be entitled to any refund. Please note that all design work remains the property of Dizzy Wizzy Design and is subject to copyright law.  back to top

I didn't order enough, can I buy more at the same price?
The minimum numbers will apply for reprints. We encourage you to order an additional 10 when you make your initial order to avoid this problem.  back to top

Why is 25 the minimum I can order? Can I order less than the minimum?
No, unfortunately not.  back to top

Can you print my guests names on my invitations and place cards?
Yes. Each of these costs an additional $75.  back to top

Where are you located?
Our studio is located by the beach in sunny Perth, Australia.  back to top